Return Policy
Thank you for shopping at SwishTech. We want to ensure that you have a satisfying experience with our products. Please review our return policy carefully, and if you have any questions, feel free to contact us at cdsportsrecovery@gmail.com.
Returns Eligibility:
- We accept returns within 30 days from the date of purchase for portable basketball nets purchased directly from SwishTech. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at cdsportsrecovery@gmail.com. Provide your order number and reason for the return. Our team will guide you through the return process.
Return Shipping:
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the return is received. Shipping costs are non-refundable.
Inspection and Approval:
- Once we receive your returned item, our team will inspect it for eligibility. If the item meets our return criteria, we will process the refund or exchange. Please allow 14 days for this process.
Refund or Exchange:
- If eligible, we will process a refund to the original payment method. Alternatively, you may choose to exchange the item for a different product of equal or lesser value. Any price differences will be handled accordingly.
Non-Returnable Items:
- Certain items are non-returnable, including:
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including any associated shipping costs.
Cancellations:
- Orders cannot be canceled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.
Warranty:
- Our portable basketball nets are covered with a 3 month warranty against defects in materials and workmanship. We do not accept returns for damage caused by the user.
Contact Information:
- If you have any questions or concerns about our return policy, please contact our customer service team at cdsportsrecovery@gmail.com.
Privacy Policy
Introduction:
- SwishTech is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you use our website and purchase our products.
Information We Collect:
- We may collect personal information such as your name, address, email, and phone number when you place an order. We also collect non-personal information, including browsing behaviour and device information through cookies.
How We Use Your Information:
- We use your personal information to process orders, provide customer support, and improve our products and services.
Information Sharing:
- We do not sell, trade, or otherwise transfer your personal information to outside parties.
Security:
- We implement a variety of security measures to maintain the safety of your personal information. Your sensitive information is encrypted during transmission and stored securely.
Your Consent:
- By using our website and providing us with your personal information, you consent to our Privacy Policy.
Updates to the Privacy Policy:
- We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated.
Terms and Conditions
Acceptance of Terms:
- By accessing and using SwishTech's website and purchasing our products, you agree to be bound by these Terms and Conditions.
Product Information:
- We make every effort to display accurate product information on our website. However, we do not warrant that product descriptions, images, or other content are error-free. If you receive a product that is not as described, you may return it in accordance with our Return Policy.
Ordering and Payment:
- By placing an order, you agree to provide accurate and complete information. Payment is required at the time of order placement. We accept various payment methods, and all transactions are processed securely.
Shipping and Delivery:
- Shipping costs and delivery times are provided during the checkout process. We are not responsible for delays or issues caused by third-party shipping carriers.
Returns and Refunds:
- Our Return Policy outlines the terms and conditions for returns and refunds. Please review this policy before making a purchase.
Intellectual Property:
- All content on our website, including text, images, and logos, is the property of SwishTech and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without written permission.
Limitation of Liability:
- SwishTech is not liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our products or website.
Governing Law:
- These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Australia.
Contact Information:
- If you have any questions or concerns about our Privacy Policy or Terms and Conditions, please contact us at cdsportsrecovery@gmail.com